Wednesday, August 27, 2014 - 1:30 PM to 3:30 PM EDT
Individuals who are deaf and hard-of-hearing expect a certain level of quality when they receive interpreting services from USDA. Agencies with the highest level of service will know how to identify those expectations and meet customers' satisfaction. In conjunction with capturing customer expectations directly, USDA agencies must not only share resources, but also lessons learned and organizational knowledge. By bench-marking agencies and consulting champions regarding their success, your agency can learn how customer expectations were met to fulfill the requirements of the Interpreting Services Task Orders. through the USDA-wide Interpreting Services contract. As a result, USDA will continue to move towards a more customer-centric, inclusive, and high performing workforce.